Effective date: 4 August 2026

Last updated: 4 August 2026

Fisheye respects the privacy of visitors, prospective clients, clients, suppliers and authorised users of our internal systems. This policy explains what information we collect through fisheyesolutions.com and Fisheye Mission Control, why we use it, and the choices available to you.

1. Who is responsible for your information

“Fisheye”, “we”, “us” and “our” mean the Fisheye entity responsible for the relevant relationship:

For Egypt-based engagements: Fisheye, Villa 10, Diplomats Zone, El Sheikh Zayed, Cairo, Egypt, P.O. Box 12588.
For engagements outside Egypt: Fisheye Solutions FZ-LLC, FDRK5093, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates. RAKEZ licence numbers 17002756 and 46000351.

General website enquiries may be reviewed and routed between these operations so the appropriate team can respond. Our Toronto office is at 135 Yorkville Avenue, Suite 703, Toronto, Ontario M5R 0C7, Canada.

Privacy questions and requests may be sent to info@fisheyesolutions.com.

2. Information we collect

Depending on how you interact with us, we may collect:

Contact and identity information, such as your name, work email, telephone number, company, role, country and sector.
Enquiry and project information submitted through our contact form, Brief Builder or chatbot, including objectives, timing, budget range, messages, answers and attachments.
Commercial and relationship information, such as follow-ups, proposals, quotations, project records, approvals, contracts and payment status.
Communications and consent records, including internal notes, enquiry status, email delivery status, marketing preference and unsubscribe status.
Basic technical information used for security and operation, such as browser/device information, referrer, source page, campaign parameters, user agent and a hashed form of the submitting IP address.
With your separate analytics consent, information about pages viewed, approximate country, device, traffic source and website interactions through Google Analytics 4 and Microsoft Clarity. Form content and Mission Control activity are excluded from analytics.
For authorised Fisheye personnel, account, role, task, project, attendance, leave, check-in and audit information required to operate Mission Control.

Please do not send sensitive personal information unless it is necessary and we have asked for it.

3. Why we use information

We use information to:

Respond to enquiries and take steps requested before a possible engagement.
Assess briefs, prepare offers, manage client relationships and deliver agreed services.
Operate projects, tasks, approvals, attendance, leave, finance records and internal access controls.
Send transactional messages, such as submission confirmations, invitations, password recovery and service-related notices.
Maintain security, prevent spam, investigate misuse, preserve audit history and troubleshoot the service.
Understand and improve public website performance when analytics consent has been granted.
Send marketing communications only where permitted and, where required, after affirmative consent.
Meet contractual, accounting, regulatory and legal obligations and establish or defend legal claims.

The applicable legal basis depends on the context and may include consent, steps taken at your request before a contract, performance of a contract, compliance with legal obligations and our legitimate interests in operating and protecting a professional agency business. You may withdraw consent at any time without affecting earlier lawful processing.

4. Cookies and analytics

Non-essential analytics technologies do not load until you select Accept. Selecting Reject does not affect use of the website. You can change your choice at any time through Cookie Settings in the footer. We do not use advertising trackers and do not sell personal information. More detail appears in our Cookie Policy.

We disclose information only where needed to operate our business or comply with law. Recipients may include:

Authorised Fisheye personnel and the Fisheye entity responsible for the engagement.
Hosting, database, authentication and storage providers, including Lovable-managed infrastructure and Supabase services.
Transactional email and communication infrastructure.
Google Analytics and Microsoft Clarity, only after analytics consent.
Professional advisers, auditors, insurers and authorities where reasonably necessary or legally required.
A successor in a genuine restructuring, merger or sale, subject to appropriate confidentiality and legal safeguards.

We do not rent or sell contact databases. Service providers may process information only for the relevant service and under their own contractual and legal obligations.

6. International transfers

Fisheye operates across Egypt, the United Arab Emirates and Canada and uses international cloud providers. Information may therefore be processed outside the country where it was collected. Where required, we use appropriate contractual, organisational or legal safeguards and limit access to what is necessary.

7. Retention

Unconverted website enquiries are scheduled for review or deletion after 24 months, unless we need them longer for an active discussion, consent record, dispute, security investigation or legal obligation.
Client, project, contract, offer and finance records are retained for the engagement and for the period required by applicable commercial, tax, accounting and legal rules.
Suppression and unsubscribe records may be retained as long as necessary to respect the instruction not to send further messages.
Internal account and employment-related records are retained while required for operations and applicable legal obligations.
Analytics information follows the configured retention controls of Google Analytics and Microsoft Clarity.

When information is no longer required, we delete, anonymise or securely restrict it.

8. Security

We use HTTPS encryption, private storage, per-user authentication, role-based access, database access policies, temporary file links, audit records and data minimisation. No system is completely secure, but we review access and take reasonable steps proportionate to the information involved. Please do not share passwords or confidential material through an unauthorised channel.

9. Your choices and rights

Subject to applicable law, you may ask us to:

Confirm whether we hold personal information about you and provide access to it.
Correct inaccurate or incomplete information.
Delete information that is no longer required.
Restrict or object to certain processing.
Provide portable information where the right applies.
Withdraw consent or unsubscribe from marketing.
Explain or review a material automated decision, if we ever use one.

Send requests to info@fisheyesolutions.com. We may need to verify your identity and may retain limited information where required by law or to protect legal rights. You may also complain to the competent data-protection authority in your jurisdiction.

10. Children

Our services are directed to businesses and professionals, not children. We do not knowingly collect personal information from children through this website. Contact us if you believe a child has submitted information without appropriate authorisation.

11. External links

Our website may link to third-party websites or platforms. Their privacy practices are controlled by them, and you should review their notices before providing information.

12. Changes

We may update this policy when our services, providers or legal obligations change. The current version and effective date will remain available on this page. Material changes will be highlighted where appropriate.